5 Best CRM software for E-commerce Businesses in 2021

However, you want a CRM geared to your demands as an internet business owner when it comes to CRMs. As a result, E-Commerce Businesses in 2021 software helps you solve your most important customer relationship problems.

After thoroughly researching dozens of Ecommerce Business CRM systems, I’ve compiled a list of the top five E-commerce CRM software options for you to consider. I’ve included the main features, benefits, and pricing for each to help you make a better decision.


For businesses, HubSpot is a feature-rich CRM E-commerce platform for service, sales, and marketing.HubSpot has several features, like automated marketing campaigns based on contact filters. Using the software platform, you may create specific workflows for each contact in your CRM. Workflows can help you find new leads, convert them to sales, and customize your emails. It’s worth noting that HubSpot’s visual editor gives processes a streamlined appearance rather than a jumbled mess of data.

E-Advantages Commerce’s

Shopify, BigCommerce, and WooCommerce are just a few of the e-commerce behemoths with which HubSpot can directly integrate. It means that upsells and abandoned cart nurturing can help you increase your e-commerce profits.

Merchant solutions e-commerce platform doesn’t integrate with HubSpot natively no need to worry. With HubSpot’s eCommerce Bridge, you can seamlessly connect any store to the E-commerce CRM.

Zoho CRM.

Zoho CRM is a customer relationship management (CRM) tool that helps businesses grow revenue, communicate with customers, and convert leads.You may use Zoho to create presentations and host webinars. It creates webinar reports and aids in the conversion of webinar attendees into leads. If you dislike manually inputting data, Zoho provides automated workflows that begin when specific actions. It has a robust contact management system that tracks how much money each contact brings in email tracking statistics.

It also has an AI-powered sales assistant to aid you in navigating the CRM and retrieving information rapidly. You can see where all of your deals are at any one time on the site. It will show you which require immediate attention to the estimated revenue that is on the verge of being completed. Zoho makes sending quotations to customers a breeze. Quotes can be prepared and sent directly from the CRM Ecommerce Business using the Deals module. You can enter customer information, pricing, quantity, and product type to keep things organized.

E-Advantages Ecommerce Business integrations in Zoho can provide your business a competitive advantage. It allows for seamless connection with e-commerce platforms like Shopify, for example. Agents can also use Zoho live chat feature to communicate with website visitors in real-time. It helps visitors which products are right for them and encourages spontaneous purchases through discounts and upsells.

Salesforce Commerce Cloud.

Firstly, salesforce Commerce Cloud is a cloud-based customer relationship management system. That helps eCommerce services businesses grow and nurture customer relationships.

Salesforce has excellent contact management features. You can view each contact’s activity history, log phone calls, meetings, and link to social media sites like LinkedIn and Twitter. Merchant solutions may use it to construct email marketing campaigns, add contacts, and track orders.

Salesforce reporting is easy to use and helps you keep track of important sales data. Lastly, If your eCommerce services company has salespeople, you check who dominates territory and who needs to improve.

E-Advantages eCommerce services

The Commerce Cloud uses a platform from Salesforce connect B2B and B2C e-commerce. Meanwhile, Commerce Cloud can launch additional sites, run deals, and constantly reinvent your online store.

Salesforce’s order management and retail operations help with digital commerce. With automated duties and centralized site management, you can focus on moving the needle rather than small activities.

TAKE action CRM

Act! CRM stands for customer relationship management, and it focuses on sales, marketing, and gaining raving fans for your e-commerce services business.Act! the importance of knowing your current clients. If you receive a call, CRM. Act! helps you to quickly access critical merchant e solutions information.This includes information like the last time you talked with the client. It allows you to customize your discussions right instantly, giving your customers a sense of importance.

Act! also includes automated outbound marketing and analytics, which can assist you in determining what your contacts enjoy. It has automated communication options that save time. As a result, you can enhance existing client relationships while simultaneously attracting new ones.

E-Advantages eCommerce services

Act! offers numerous e-commerce platform connectors and benefits. The platform has direct connections with BigCommerce, Ecwid, Etsy, Shopify, Volusion, and WooCommerce. It may utilized to help your back office with accounting software such as Quickbooks and Freshbooks.

When Act! is connected to a platform like Spotify, the price, order ID, and several items are delivered directly to Act Contact Record. It allows you to have informed conversations with customers and targeted email marketing.


Moreover,the Capsule is a simple CRM tool that prioritizes sales, relationships, and time management.Capsule delivers features including sales funnels, analytics, contact management, and task administration to help run your Ecommerce Business.

The sales pipelines not only keep track of present prospects but also forecast future revenues.Based on the overall value and probability of the opportunity. Its drag-and-drop interface makes it simple to see and manage the pipeline.

Capsule’s analytics track important metrics won and failed opportunities, average sales value, and average time to win. It organizes and tracks current clients effectively. New ones can also be quickly imported from Outlook, spreadsheets, and vCard.

E-Advantages Ecommerce Business

The Capsule comes with a plethora of connectors to assist you in running your e-commerce business. It’s compatible with email marketing platforms like Mailchimp, Mad Mimi, and MPZ Mail.

If you prefer Google Workspace. However, Capsule is compatible with Gmail, G Suite Single Sign-On, Google Contacts, Google Data Studio, and Google Calendar.

Moreover, Contracts, customer success, help desk, accounting, and inventory management systems are all integrated within Capsule.


Overall, if you’re willing to spend money on complete CRM software, HubSpot is for you. However, if you run a small to mid-sized e-commerce business, Zoho CRM can be the best option. If your company has salespeople and you need the best contact management tools, Salesforce Commerce Cloud is a good option.

Act! The Capsule is perfect for e-commerce businesses that want extensive data and a wide range of integration options, whereas CRM is laser-focused on giving the best possible customer care.

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