The hospitality industry has always been the most fun and exciting industry. You can’t avoid this fact as this market alone has crossed over half a trillion dollars globally. The travel and hospitality business never goes out of trend, and you can always make it better with the new innovations. This market competes internationally, and the key to profitability is well-built customer relations. Businesses embrace the change by outsourcing functions that demand high-quality work and personal attention.
Ideal communication and customer care are becoming a standard feature of any lodging industry. Be it a 5-star hotel or a small-scale motel; customers tend to access all the necessary information on their first call. Finally, there is a precise and affordable shortcut ― a virtual receptionist.
Virtual Receptionist:
A virtual assistant is a service provider who works for businesses and companies from a remote location. VAs have become a key aspect of the customer support service of any business. Contrary to popular belief, virtual receptionist services are not limited to front desk work or administrative tasks. You can outsource almost every aspect of a business to a VA.
Here are some basic tasks a VA can perform for a travel and hospitality business.
- 24/7 Phone answering service
- Addressing customer queries and concerns
- Making reservations and appointments
- Build hotels reputation
- Send/route calls to the right units
- Managing clients and helping them throughout the lodging process.
Besides the typical work outlay, hiring a VA holds many benefits.
Save Your Time:
There is nothing like small tasks when it comes to hospitality. But as a tenant or hotel manager, you shouldn’t be idly going about your business. You ought to be involved in a high-level strategy that directly affects the revenue of your hotel. You can focus on more beneficial duties by giving these mechanical tasks to a remote worker. So you can free up your time to focus on your business better.
Efficient Client Management:
We know that dealing with multiple clients and working to meet deadlines can be exhausting. Suppose the in-house staff handles everything without external help, even with the admin tasks. It can lessen their work efficiency and productivity. Staff loyalty is as much important as customer satisfaction and loyalty. Hiring a virtual receptionist can reduce their workload, allowing them to take relief and achieve a work-life balance.
Furthermore, when we talk about efficiency, it’s clear that remote workers have better work productivity. Hence, 32.2% of employers have said that performance has risen since employees started working from home in 2020. A VA learns about the business and makes it thrive with its expertise. For instance, online workers can help guests and clients with their vast database beyond check-ins and check-outs. This can include maps and directions, phone numbers, and quick access to answers to frequently asked questions.
Faster Reaction Time:
Once the VA is familiar with your business ethics, your virtual assistant can regularly monitor client updates and provide quick service to them. The travel and hospitality industry can be very competitive; you need to be faster with your mind and hands. Therefore, speed is one of the major edges of hiring a remote worker.
Your business needs to provide customers with immediate responses or they will move someplace else. So, your hotel can increase customer satisfaction as well as loyalty by speeding up your services. In addition, VA addresses both positive and negative feedback accordingly. Virtual receptionists bring quality to your customer support and expedite the entire process for a seamless experience.
Enhanced Customer Satisfaction:
The hospitality industry constitutes complex interactions between clients, call centers, and owners. The industry is characterized by a high level of personal customer service with a diversified supply in making reservations, maintenance, and other facilities.
To successfully understand your guests’ needs, one must have deep industry knowledge. Hiring a VA is the best way to attain that competitive market insight. Lack of follow-up is the main factor in why most hotels are unable to develop customer loyalty among their guests. Hiring VAs will increase your CSAT score by creating efficient emails to your guests.
They also come with an extensive list of skills in the fields with tons of experience, so they know how to cater to different types of clients. Moreover, they build a thorough knowledge of your business and transfer the information in the best possible manner.
Better Online Presence:
Hotels and travel industries can make the best out of the social media channels with the help of a digital media expert VA. They can also generate leads with their well-crafted content on social media that attracts the audience. In addition, regularly updated content on your social links can build your business reputation.
You can strengthen your blog about your service with the help of a creative hand. Businesses need to hire VAs that have commendable research abilities and can update your site with a minimum of one article every day. It will keep your site in a flow. You can boost your traffic rate by uploading a higher number of blogs as it ensures nothing but success.
Diversify Your Virtual Unit:
The diversity of fortes available when hiring virtual assistants is another marked benefit. For example, some people are good at writing, and others excel at selling. This allows you more freedom to add new team members in response to the demands on your hotel at the time.
Individual hotel owners and managers can’t compete with hotel chains in terms of HR investment. So, in order to empower your hotel, you can select from a diversified pool of talents by opting for outsourcing solutions.
Choose a Virtual Receptionist from DOS:
Digitech Outsourcing Solution provides virtual assistant services worldwide. They allow you to handle the management tasks of the customers. In addition, they help to improve your productivity.
Therefore, hiring a VA from DOS can save you time, money, and other valuable resources. They make it easy for you to take your business to the next level. In addition, hiring VA serves at the lowest cost through a professional, well-trained, and courteous team. There are many best virtual call center companies providing services from remote locations.
For more details:
12 Virtual Receptionist Benefits That Help Your Business Grow
